Learning to apply a range of skills in order to provide an excellent service to customers including answering incoming calls, responding to emails, and processing of customer orders/enquiries.

Applicants should have good communication skills and telephone manner, computer literate would be preferred but not a necessity as training would be given. Applicant will need to be able to work well within a team.

The main tasks within the department are to provide support by way of good information to and from the customer be it internal or external.  This will be achieved by close liaison with, and flow of information between, Customer Service and the Logistics Team.

Other Tasks/Duties and Responsibilities:

• Responding to telephone queries on: prices, delivery, progress etc
• Processing orders, amendments and schedules
• Producing and issuing Standard quotations
• Issuing order confirmations
• Creating and issuing open order books (Microsoft Excel)
• Attending customer meetings
• Filing
• Raising and issuing credit notes
• Raising invoices
• Processing customer returns