Skip links

Customer Support Administrator

Customer Support Administrator

Here is an overview of the Job Description which you can find attached below.

Main duties

  • Responding to telephone queries on: prices, delivery, progress etc
  • Processing orders, amendments and schedules
  • Producing and issuing Standard quotations
  • Issuing order confirmations
  • Creating and issuing open order books (Microsoft Excel)
  • Attending customer meetings
  • Filing
  • Raising and issuing credit notes
  • Raising invoices
  • Processing customer returns
  • Allocation of goods for shipping
  • Tracking customer shipments
  • Using customer portals to access schedule/delivery information
  • Main tool is contract review – attention to detail is required
  • Perform contract review against incoming orders / amendments and resolve any queries/problems that may arise,
  • Such as:
    • Part Numbers
    • Price / Qty breaks
    • Releases
    • Export Requirements (Military/Civil applications)
    • Delivery terms
    • Special comments
    • When satisfied the order may be entered on to MAPICS with an agreed acknowledged delivery.

Experience, Skills and Qualifications

  • Prior knowledge of working with Microsoft Excel
  • Applicants should have good communication skills and telephone manner, and be computer literate.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx