Customer Support Administrator
Here is an overview of the Job Description which you can find attached below.
Main duties
- Responding to telephone queries on: prices, delivery, progress etc
- Processing orders, amendments and schedules
- Producing and issuing Standard quotations
- Issuing order confirmations
- Creating and issuing open order books (Microsoft Excel)
- Attending customer meetings
- Filing
- Raising and issuing credit notes
- Raising invoices
- Processing customer returns
- Allocation of goods for shipping
- Tracking customer shipments
- Using customer portals to access schedule/delivery information
- Main tool is contract review – attention to detail is required
- Perform contract review against incoming orders / amendments and resolve any queries/problems that may arise,
- Such as:
- Part Numbers
- Price / Qty breaks
- Releases
- Export Requirements (Military/Civil applications)
- Delivery terms
- Special comments
- When satisfied the order may be entered on to MAPICS with an agreed acknowledged delivery.
Experience, Skills and Qualifications
- Prior knowledge of working with Microsoft Excel
- Applicants should have good communication skills and telephone manner, and be computer literate.